Deposits are required for all braid, loc and wig appointments as well as colour overhaul services. This is due to the length of appointment, many times resulting in our artists blocking off 1/2 to a whole day of work for your service. A deposit is required in order to confirm your appointment and is due upon booking. For braiding/locs and wigs - $30 deposit for a service $80 or less, $50 deposit for a service over $80. For colour overhauls, 50% of the estimated service fee will be due in order to confirm your appointment.
Etransfer deposits can be sent to firstname.lastname@example.org. Please put your name and date of appt in the etransfer message. If you cancel your appointment less than 48 hours beforehand or no show than your deposit will be forfeited. A new deposit will be necessary to book your next appointment. If you cancel with more than 48 hours notice your deposit will be transferred to your next appointment.
Please cancel NO LATER than 24 hours before a colour or cut service and 48 hours before a braiding, loc or wig appointment. A NO-SHOW is not courteous to our artists. Some of our services take up a large amount of time. If we have a last minute cancellation or a no-show, this directly affects our team members income as well, keeps another client from being able to take the appointment. A cancellation fee of $50 will be owed for any service booked and a deposit of half of the service will need to be made for your next appointment. 2 No-Shows or last minute cancellations will result in no longer being able to book with our artists.
Colouring & Styling
All of our colouring services come with a haircut or blowdry. We do not have clients leave with wet hair. This ensures that you are happy with the colour and if there is anything that needs to be adjusted we can see to it right away.
For styling, we do a combination of wet and dry cutting for the best results. Please know this may include heat styling. As always, we will use an amazing mix of products to ensure the health and protection of your hair.
Our goal is for an amazing consistent experience every time, however we're human. Miscommunication can happen and your experience may not turn out the way you wanted it to.
Please know that the easiest way to fix it, is if you tell us before you leave our chair or store. We want to know the truth because we aim to please and we put our heart into everything that we do ;) We absolutely want our guests to leave happy and that they've gotten what they've paid for. If you don't tell us, then we won't know.
If you've gotten home and feel unsatisfied, please call back within 1 weeks time so we can get you in for adjustments. The same artist that your original service was done with will go back through your look and come up with a corrective game plan. If necessary, management will come along side to asssist in problem solving.
If you have purchased any product from our store and you are unhappy with your selection please bring it back and we will replace it for a product that may better suit your needs. *It needs to be at least 3/4 full. The paid price will go towards the price of new product.